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Have you been using comcast pay per view lately? Do you like to check out the the preview clip that is sometimes provided? I do. It’s nice to be able to check it out and decide if you want to spend the money on a movie…. isn’t it?
Well i happened to notice that comcast has made a little change in the menu structure used to navigate on-demand pay per view.
It seems that when ever your navigating the menus for a particular movie, or watching the preview clip and select “stop” or otherwise generally return, guess what….
The menu always ends up “buy movie” selection when it used to always return to the “last” selection (which you just always hit enter on to return to the list of movies). So now you hit enter as expected and you’ve just purchased yourself a movie you may not want.
Just like cingular’s little text scam, i’m sure the guy that fixes this problem will get fired also.
I’m just sick of calling comcast up to have them take the movie of the bill……..
It’s com-fuckin-tastic!
I’ve recently solved a problem I’ve had with cingular text messaging services. The resolution was a wonderful one that only took about 8 months to get implemented. I only needed to push up the chain of command and speak with representatives of the presidents office (phone number to come).
More on the solution in a moment. On to the problem,
I was getting close to 75 spam emails a week on my cell phone and and getting charged ~$20.00 a month in text messaging charges. They were usually long messages split into 5 parts and routed through cingular’s sms gateway (leaving me no return info). After receiving some similar spam at home I realized even if I had return info it would have been spoofed email addresses and domains. IP addresses showed china, Poland and Russia were the originating localities of the spam.
Now cingular provided a web site called cingularme.com which their documentation showed had the tools for me tools for me to self manage spam via aliases and rejecting mutli part messages, great solution…. except the site has been down for almost a year….@$@#%@$%@#$@#$
I thought long and hard about why they were so slow to resolve an issue that was costing me ~$20.00 a month, so here it goes:
Cingular has 58 million subscribers. If 10% of 1/58th of their subscribers (100,000 subscribers) are getting spammed and paying ~$20 a month that adds about two million bucks a month to the bottom line. The guy that fixes that would probably get fired!
1/58th of 58 mill is 1,000,000 subscribers. times 10% is 100,000 subscribers. I think that’s a pretty liberal number of subscribers to base this on given the depth of spam issues.
So, I try to resolve a problem. When I talk to umpteen service reps I get resolutions like reply back to the spam with things like “NO”, “STOP”, etc. great, I’d be replying to their sms gateway which is like dropping the reply in a bucket of trash. The end result of that: my text usage goes up!!!!!!!!
I go through too many interim steps to mention but basically the final working resolution: I either change my phone number or loose text messaging service all together. yeah! it’s fixed, blah, blah, blah, fucking teleblah……. I’m so impressed with the service, all they need to do is turn cingularme.com back on and I can manage my own problems, but then that guy would get fired and cingular would loose ~2Mil a month (24 million a year!!!)
Next why companies suck topic: Comcast changes their on-demand cable menu so it’s almost impossible to not accidentally buy on demand movies!
Hey, can’t we all all just get along…. blah blah blah, fuckin teleblah.
I’ve got friends, you’ve got friends right?
when your friends want something stupid, do something stupid (bad, wrong, mean, etc.) do you just do the good dube thing and go yeah man, I’m like totally with you on that! or do you go “hey stupid, that’s really not right”.
Most people go with plan A and talk about what a good friend they are. wrong, you stinking wad, you’re just a spineless jellyfish that’s so afraid of loosing a friend you’d let them walk in front of a train instead of speaking up.
Grow a spine and a wonderful thing will happen, you’ll attract better friends, not just the undulating mass of looser fish you’re with now (I’m sure the current crowd needs back support just like YOU!).
Next post topic: more on why people suck. i could talk this for a life time, oh yeah, BTW I’m really nice and great.
Nothing much i suppose.
I’m like from that post baby boom pre gen-x generation, you know the “nameless widget generation”. Well i’m getting the benfit of watching the baby boomers really show their hand as truely disconnected, rather more impressed by style than subtance, generally ADD (can’t even read an email over two sentences long and deal with it). They had this whole flower child thing which seems like quite the cover act now. They’re re-writin’ history at an alarming rate.
Then there’s the gen x, y, z’s . They are an interesting lot. I just read a boston globe article about them being the most self absorbed generation (what with myspace, youtube, etc.). It’s all about showing off yourself, hooking up, how many friends you’ve got. Seems like a recipie for disaster, a greater depth of style over substance with even more emphasys on themselves.
But i have to say that I’m a hell of a lot more impressed with the gen’s than the BB’s. The BB’s seem driven by fear, no spine to me.
The gen’y’s have their shallow lot like all generations but i’ve met more that are full of good common sense opinions, care about the outcome far reaching issues (and not just about how it effects themselves BTW).
I don’t know, once again lucky that i can shimmy out of taking a position because hey, i’m a widget anyway (that’s gen-widget to you).
What are you if you were born 1n 1961? (besides old and cranky)
Topic for next post: I think more on why people suck in general.
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